Fundamentals of Real Customer Success free download

Fundamentals of Real Customer Success Course is designed to help you understand customer success from the ground up . CS is not merely about managing accounts or helping your customers out when they have problems . Your job is to make sure customers get what they need from your product in the way they need it. It’s a simple definition, but it takes a lot of hard work to do it the right way. To get the most out of this course, don’t just listen to me talk – apply what you’re learning to YOUR customers. I highly recommend you pause to do these exercises along the way, and download the templates to use on the job.

What you’ll find out in Fundamentals of Genuine Customer Success

  1. Discover why consumer success issues for you, your company, and also your customers
  2. Define what consumer success is and also isn’t
  3. Discover the components of a preferred outcome as well as just how to identify your clients’ preferred end results
  4. Operationalize your consumers’ journey by determining success milestones, joint liabilities, and success voids
  5. Create a success prospective checklist to identify good-fit consumers
  6. Solve the hidden troubles that trigger spin to make sure that it becomes a non-issue for your business
  7. Usage customer success as a growth engine so clients stay longer, buy more, as well as advocate for you
  8. Determine success, for both yourself and your customers
  9. Setting consumer success properly with your clients and colleagues to show the value you bring


You’re doing something, however possibilities are it’s not REAL Consumer Success.
I’ve developed this program to aid you comprehend client success from the ground up. CS is not just concerning taking care of accounts or assisting your consumers out when they have troubles. Your work is to ensure clients get what they require from your product in the way they need it. It’s a simple interpretation, but it takes a great deal of effort to do it properly. Whether you’re brand-new to CS or experienced in the area, this training course can aid you recognize new methods to sustain your clients’ objectives.

As well as some of what I have actually learned, I’ll show to you, including:
Throughout this course, I have actually given workouts to place principles right into technique right away. To get one of the most out of this program, do not just pay attention to me chat – apply what you’re discovering to YOUR clients. I extremely recommend you pause to do these exercises in the process, and also download and install the layouts to use on the job.

Who this course is for:

  • Customer success managers (CSMs) or account managers who want to a how-to guide for CS best practices
  • Those who are interested in pivoting their careers to customer success and want an overview of what the job entails
  • Employees who want to learn customer-centric approaches to apply to their own work, even if they are not CSMs
File Name :Fundamentals of Real Customer Success free download
Content Source:udemy
Genre / Category:Business
File Size :5.68 gb
Publisher :Lincoln Murphy
Updated and Published:04 Apr,2022

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