There is no question about the impact great customer service has on an organisation . How to manage customer feedback will give you the tools to make a connection and build a relationship with your customer base . Educate your team on how to handle feedback and use it to improve . Predict potential issues before they arise and give people the tools they need to deal with any issues . Develop strategies to proactively manage complaints before they arrive . Diffuse difficult customer situations to focus on actionable solutions to solve problems . Use The Customer: How to Manage Customer Feedback (BITE SIZE) as a source of inspiration for your workforce . You’ll create a more empowered workforce .Authentication failed. Unique API key is not valid for this user.
Who this course is for:
Anyone looking to improve the experience of their customers
Anyone with an interest in driving a strong customer focus within their organisation
Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
Anyone from a small, medium or large organisation
File Name :
The Customer: How to Manage Customer Feedback (BITE SIZE) free download
