Understanding customer experiences as an economic offering to maintain a price premium and differentiation from your competition . Learning to design, build, manage and measure excellent customer experiences . The need to monetize time and outcomes as a way to create value for customers . Mass customization and theming to make your offering more emotionally engaging . How your brain works in relation to emotions and experiences and how your brain reacts to those experiences . This course is an introduction to the building blocks of great customer experiences and is the foundation of the courses that make up our CX certification programs . The course will give you a general understanding of the basic principles and elements of great customers experiences .Authentication failed. Unique API key is not valid for this user.
Who this course is for:
All customer experience professionals wishing to increase the value and to develop long-term mutually beneficial relationships with their customers
Any business that is looking for differentiation from competitors while being able to keep a price premium
Top and middle management wishing to design, build, measure, and manage experiential and transformational businesses
The content in this course is applicable to any industry: retail and shopping centers, banking, hospitality, pharmaceutical, etc.
File Name :
Understanding the Basics of Great Customer Experiences free download